Want to get in touch with us?
Whether you have a question to ask or a problem to solve, head to our FAQ pages in our Help Hub to see if we've answered it there. If you're unsure about the status of your transfer, please check our Where's my money? page to find out more information.
If you're new to WorldRemit, our Getting Started page could be just what you need. We've filled it with loads of useful information, including an overview of the services we offer and important details like:
How much you can send
How long it takes for your money to arrive
How you can pay for your transfer
How we process cancellations and refunds
How we process personal information
How to verify your identity
Need to send us your documents?
If we've emailed you and asked you to send us some documents, use the link in our email to upload your photo ID or selfie, and provide your proof of address by attaching it and replying to our email.
To provide your photo ID or selfie: use the link in the email we sent you, or upload them here:
To provide your proof of address or any other document, reply to our email with your document as an attachment
Still have a question?
Our teams are here to help our customers send money to over 130 countries worldwide.
Find an answer quickly in our Help Hub.
Need to speak to us? We’re also here to take your call.
FAQs in our Help Hub - This is the best place to start. You’ll have access to a wide range of articles to help with most questions
Phone - if you have a transfer in progress, please scroll down below where you can find the phone number for your country
As a reminder please don’t send us your card details.
Our contact information
To assist you better when you call us, share your transaction ID or case number, if you have one.
When you call, you will hear a number of options. Please listen carefully to these and select the option which best fits your query. This will help us route your call correctly and reduce your wait time.
24/7 in-app support available now
Reach out any time for assistance. Alternatively, you can get customer support over the phone during the following hours: Opening hours all in coordinated universal time (UTC) M-F 7am to 8pm Sat 10am to 6pm Sun closed
AFRICA | |
---|---|
South Africa | |
Uganda |
ASIA | |
---|---|
Japan | |
Malaysia | |
Philippines |
AUSTRALIA OCEANIA | |
---|---|
Australia | |
New Zealand |
EUROPE | |
---|---|
Belgium | |
Croatia | |
Denmark | |
France | |
Italy | |
Germany | |
Netherlands | |
Norway | |
Spain | |
Sweden | |
Switzerland |
UNITED KINGDOM | |
---|---|
UK |
US & CANADA | |
---|---|
Canada | |
Canada (French) | |
USA | |
USA (Toll Free) |
Rest of the world |